A crisis in the workplace can cause stress and anxiety among employees.
Crisis management is defined as the process that a company goes through to deal with an event that could cause threat or harm to the employees or the business as a whole. Courses in crisis management are offered in universities and learning centers around the world to help managers deal with a crisis in any capacity. These courses vary depending on the particular type of crisis management being taught.
Crisis Communication
Courses in crisis communication help managers communicate better with employees who may be affected by a particular crisis. In this type of class, managers role-play with other managers to see how a situation can pan out in the event of a crisis. This type of course helps managers better understand the psychology of employees and handle employees undergoing stress.
External Coordination
External coordination courses help managers and public relations employees better understand handle outside interests in the event of a crisis. Those who take this course will learn deal with other companies and the press during a crisis. External coordination courses are not meant to directly aid employees, but they do help managers understand maintain the company's reputation in the event of a crisis.
Crisis Simulation
In crisis simulation courses, managers team up with leaders in their staff to work through simulated crises to better plan for the event of a crisis actually happening. In crisis simulation courses, participants role-play with one another to better understand the intricacies of a crisis and how it might affect individual departments in the company. This kind of course also walks participants through the life cycle of a crisis to help them better plan for one.
Crisis Management Basics
In this course, participants are taught the general overview of a crisis and some tactics that can help mitigate a crisis. Participants learn the basics of communication and delegate responsibility in the event of a crisis.
Tags: event crisis, help managers, better understand, deal with, better plan, coordination courses, Crisis Management